Shipping & Returns

Return Procedure:

You may return unopened and unused products in their original, sealed packaging within 14 days of receipt. You must request a return authorization number by sending an email via our customer service link or by calling us at 866-330-4278. Please include a copy of your receipt indicating your order number, and the item(s) you wish to return and why. Please make sure to package the items well. We will not be able to honor credits for merchandise that comes back to us damaged or opened. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:

Best Natural Pet
18485 Hogan Hill Rd.
Aurora, IN 47001

Incorrect-shipment:

If you have received an incorrect item, please send an email via our customer service link or by calling us at 866-330-4278. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 14 day return policy period.

Exchanges:

If you ordered the wrong size or item? Simply place an order online for the correct item and return the incorrect item(s) in their original condition following the instructions above.

Best Natural Pet Products:

You may return Best Natural Pet brand products for a full refund of the purchase price (excluding shipping charges). This refers to our own branded products, which will have the name Best Natural Pet on the label. All items must be returned within the 14 day return policy.

Refused Delivery:

If your order is refused upon delivery and returned to us, we will charge a restocking fee of $10 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)

Cancelled Orders:

Please be aware that we process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

Method of Credit:

We will only credit you via the same method of payment used for the order. Credit card credits usually take 3 to 5 business days to show up on your account.